FAQ'S

Frequently Asked Question

Are you an aspiring artist thinking about turning your passion into a profession?

When does free delivery apply?
Free delivery applies to any orders over $50 for the US, UK, DE, FR, ES, IT, NL, and SE and any orders over $75 for the rest of the European countries.
When should I expect to receive my order (COVID-19 era)?

One of our core values at ZenART Supplies is transparency. We started to plan for the holiday season well in advance. However, our warehouse partner is seeing dropouts and callouts within the workforce hired and their existing workforce. As you are aware, cases of COVID are spiking around the world, and in many markets where they have warehouses, governments are enforcing lockdowns and curfews. This is resulting in massive drop-offs in the new hires and significantly lower attendance from their current employees that might be at risk or might have relatives that are at risk of getting COVID. As a result, this disrupts and causes delays during the shipping process.

So to avoid any disappointment, we urge you to place orders with us as soon as possible. Unfortunately, after the 15th of December, we cannot guarantee deliveries before Christmas.

I have more questions, comments, complaints or inquiries.

Please use the “Contact Us” tab to send us an email. Or drop us an email at support@zenartsupplies.co . We welcome your feedback and questions!

When will my order be shipped?

Orders placed before 2:30 PST M-F ship the same day. Orders place after 2:30 PST ship the next working day.

What payment methods do you accept?

We accept all major credit cards: Visa, Mastercard, American Express, Discover.

What’s the return policy?

We have a 60 day return policy, no questions asked. Item must be in its original packaging and be able to be resold. We also offer a 1 year, 100% warranty if you need to return a product for a manufacturer’s defect. If you purchased the item on Amazon, and wish to return it, please use Amazon’s return system. You may also use the Contact Us tab and explain the reason for the return. We can take care of it from there.

My order arrived damaged. What do I do?

If you purchased the item from Amazon, please handle it through Amazon’s return system. We have a 1 year, 100% money-back, manufacturer’s warranty on all of our products. If you purchased from our website you may contact us using the “Contact Us” tab and we will replace the item or refund your money, whichever you prefer.

What’s the deal with international orders?

We will be offering international shipping in the near future but at the moment all of our products ship from the US and Europe to the US and Europe respectively.

Do you have an affiliate program?

Yes, we do. We are super proud of it as our affiliates earn a 20% commission on each sale which makes our Affiliate Program the most rewarding one. For more details please check affiliates.zenartsupplies.co.

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