FAQ'S

Frequently Asked Question

Are you an aspiring artist thinking about turning your passion into a profession?

Do you have an affiliate program?

One is in the planning stage.

I have more questions, comments, complaints or inquiries.

Please use the “Contact Us” tab to send us an email. Or drop us an email at ZenART@ecomtrade.co.uk . We welcome your feedback and questions!

My order arrived damaged. What do I do?

If you purchased the item from Amazon, please handle it through Amazon’s return system. We have a 1 year, 100% money-back, manufacturer’s warranty on all of our products. If you purchased from our website you may contact us using the “Contact Us” tab and we will replace the item or refund your money, whichever you prefer.

What payment methods do you accept?

We accept all major credit cards: Visa, Mastercard, American Express, Discover.

What’s the deal with international orders?

We will be offering international shipping in the near future, but at the moment all of our products ship from the USA, within the USA.

What’s the return policy?

We have a 60 day return policy, no questions asked. Item must be in its original packaging and be able to be resold. We also offer a 1 year, 100% warranty if you need to return a product for a manufacturer’s defect. If you purchased the item on Amazon, and wish to return it, please use Amazon’s return system. You may also use the Contact Us tab and explain the reason for the return. We can take care of it from there.

When will my order be shipped?

Orders placed before 2:30 PST M-F ship the same day. Orders place after 2:30 PST ship the next working day.

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