Frequently Asked Question
Are you an aspiring artist thinking about turning your passion into a profession?
One is in the planning stage.
Please use the “Contact Us” tab to send us an email. Or drop us an email at ZenART@ecomtrade.co.uk . We welcome your feedback and questions!
If you purchased the item from Amazon, please handle it through Amazon’s return system. We have a 1 year, 100% money-back, manufacturer’s warranty on all of our products. If you purchased from our website you may contact us using the “Contact Us” tab and we will replace the item or refund your money, whichever you prefer.
We accept all major credit cards: Visa, Mastercard, American Express, Discover.
We will be offering international shipping in the near future, but at the moment all of our products ship from the USA, within the USA.
We have a 60 day return policy, no questions asked. Item must be in its original packaging and be able to be resold. We also offer a 1 year, 100% warranty if you need to return a product for a manufacturer’s defect. If you purchased the item on Amazon, and wish to return it, please use Amazon’s return system. You may also use the Contact Us tab and explain the reason for the return. We can take care of it from there.
Orders placed before 2:30 PST M-F ship the same day. Orders place after 2:30 PST ship the next working day.